Frequently Asked Questions

Our client management system provides a comprehensive database for all your client information. You can store personal details, contact information, fitness goals, medical history, progress notes, and session history. The system allows you to track client progress over time, set and monitor goals, and maintain detailed records of all interactions. You can also categorise clients, set reminders for follow-ups, and generate progress reports to share with clients.

Yes, our platform includes an online booking portal that allows your clients to schedule appointments directly. They can view your availability in real-time, select preferred time slots, and book sessions instantly. The system prevents double-bookings and automatically updates your calendar. Clients receive confirmation emails and reminders, whilst you maintain full control over your availability settings and can block out time for personal commitments or business activities.

Our payment system supports multiple payment methods including credit and debit cards, bank transfers, and digital payment platforms. You can set up automatic recurring payments for regular clients, process one-time payments for individual sessions, and manage package deals or membership fees. The system generates automatic invoices, sends payment reminders, and maintains detailed financial records for your business accounting needs.

Absolutely. We implement enterprise-grade security measures including data encryption, secure servers, regular security audits, and strict access controls. Our platform is fully compliant with GDPR and other applicable data protection regulations. We regularly update our security protocols and conduct thorough testing to ensure your client data remains protected. You maintain full control over your data and can export or delete information as needed.

Yes, our platform is fully responsive and works seamlessly across all devices including smartphones, tablets, and desktop computers. You can manage your business on the go, check your schedule, update client information, process payments, and communicate with clients from anywhere with an internet connection. The mobile interface is optimised for touch navigation whilst maintaining all the functionality of the desktop version.

Our analytics dashboard provides comprehensive insights into your business performance. You can track revenue trends, monitor client retention rates, analyse session utilisation, view popular service types, and identify peak business hours. The reporting features include financial summaries, client progress reports, attendance tracking, and growth metrics. These insights help you make informed decisions about pricing, scheduling, and business development strategies.

You can get started immediately after signing up. The initial setup process is straightforward and typically takes 15-30 minutes to configure your basic settings, upload your client list, and set your availability preferences. Our platform includes guided setup wizards and helpful tutorials to ensure you're comfortable with all features. Our support team is also available to assist with onboarding and answer any questions during your first weeks of use.

We provide multiple support channels to ensure you get the help you need. Our support team is available via email at [email protected] and phone at +45 32569421 during business hours (Monday-Friday, 10:00-19:00). We also offer comprehensive documentation, video tutorials, and an online knowledge base. For complex issues or custom requirements, we can arrange personalised training sessions or consultations.